Shipping policy
The “Kilt Box Shop” has always worked to provide our customers with the best shopping experience and help them in providing more value for their money during their buying process. Our shipping policy will help you understand the whole process of the time that requires delivering the product to your doorstep.
Kiltbox Shop currently offers shipments to:
USA
United Kingdom
SHIPPING TIME:
We know the most primary concern for the customers is to get their order delivered on time and the excitement to try their new purchase, so The “Kilt Box Shop” works tirelessly to deliver your products in the given delivery time.
You can expect to get your order delivered to your doorstep within 12 to 16 business days and the cut-off order time is 5 pm.
We have divided the delivery time into two categories as the Custom Orders and Non-Custom Orders for both handling time is 10 business days.
For Custom orders, the delivery time is expected to be 18 Working days inclusive of handling time
For Non-Custom items, the delivery time is expected to be 15 Working days inclusive of handling time
Moreover, during the high influx of orders or because of a season the orders can be delayed by 3-4 working days in that case you don’t need to worry, we will keep you updated and surely ship your parcel but you might have to wait for a bit longer.
What time can I expect my order to be delivered?
The exact time of your parcel delivery is difficult to assess as the courier services delivers the orders during the working hours of 9am-5pm Mon-Fri, excluding holidays. However, you can expect your parcel to be delivered in the working days that are Mon-Fri.
How will I know whether my order has been shipped?
You will receive a confirmation email along with the shipment tracking number once you have placed the order with “Kilt Box Shop.”
How can I check on my order's delivery status?
You can easily track your parcel through the “TRACKING NUMBER.” It will be provided through email and by entering that tracking number on the courier service website, you can easily track your order status to your doorstep.
What if I don't receive my order by the scheduled delivery date?
If you face a delay in the delivery of your parcel, kindly contact us right away on our email and we will respond to you back in 1 working day and will try to resolve the issue accordingly.
What should I do if my order says it’s delivered but I don’t have it?
Kindly contact us as soon as possible on our email and we will respond back in 1 working day. We will try our best to resolve this issue after investigating the case.
I received most of my order, but I'm missing one item, what should I do?
In this scenario, first, check your email if you’re missing item is supposed to be shipped separately or not. However, if that is not the case then kindly contact us immediately, so we can look into the issue and resolve it as soon as possible.